Privacy Policy

The Hair Sanctuary – Privacy Policy

Effective Date: 20.09.24

The Hair Sanctuary values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services or visit our website.

1. Information We Collect We may collect and process the following types of personal data:

Personal Information: Name, email address, phone number, home address, and other contact details provided during booking or registration.
Booking and Service Details: Appointment history, services booked, and payment details.
Health Information: Information regarding allergies, sensitivities, or medical conditions you provide, to ensure safe and suitable services.
Technical Data: IP address, browser type, device details, and browsing behavior when you visit our website.
Marketing Preferences: Preferences for receiving promotional offers and updates from us.

2. How We Use Your Information We use your personal data for the following purposes:

Service Provision: To schedule and manage your appointments, provide the requested services, and communicate with you about your bookings.
Customer Support: To address your queries, complaints, or feedback and ensure a smooth customer experience.
Health and Safety: To consider any relevant health information you provide for your safety during services.
Marketing: To send you promotional content, special offers, and updates, if you have opted in to receive such communications.
Improvement and Analytics: To analyze trends, improve our services, and enhance user experience on our website.
Legal Obligations: To comply with legal, regulatory, or tax obligations as required by law.

3. Sharing Your Information We do not sell or rent your personal data to third parties. However, we may share your data with:

Service Providers: Third-party vendors or partners who assist in the operation of our business (e.g., payment processors, website hosts) under strict confidentiality agreements.
Legal Authorities: When required to comply with legal obligations, such as responding to a court order or law enforcement request.

4. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once your data is no longer needed, we securely delete or anonymize it.

5. Your Rights You have the right to:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of any inaccurate or incomplete data.
Deletion: Request the deletion of your data, subject to legal requirements.
Restriction: Request the limitation of processing your personal data in certain circumstances.
Objection: Object to the processing of your data for marketing purposes at any time.
Data Portability: Request the transfer of your data to another service provider where applicable.

To exercise any of these rights, please contact us using the details provided below.

6. Data Security We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. These include encryption, secure servers, and access controls.

7. Cookies Our website uses cookies to enhance user experience and analyze website traffic. Cookies are small data files stored on your device. You can choose to accept or decline cookies through your browser settings.

8. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review the privacy policies of any external websites you visit.

9. Changes to this Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review the policy periodically.

10. Contact Us If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [Your Contact Email]
Phone: [Your Contact Number]
Address: [Your Salon Address]

By using our services or visiting our website, you consent to the terms outlined in this Privacy Policy.